Strategy, Technology & Governance
Intranet strategy & management
Most of our intranet projects involve advising on governance strategies, building business cases for intranet investment, defining stakeholder and user requirements and developing approaches to assessing intranet performance. Our largest project involved over 170 interviews in 13 countries, including China and Japan, with a team of five consultants. We also advise on migration strategies for intranets. We estimate that the total number of employees in organisations for which we have developed intranet strategies is close to 500,000.
Enterprise search strategy, implementation & management
We are vendor-independent in the advice we offer. We help build business cases and governance strategies and define stakeholder and user requirements and in particular advise on user interface development and testing. Search performance measurement methodologies are another important area, and we also support the recruitment of search managers. We have an enterprise search information portal
Information management good practice is at the core of our work. We focus especially on information risk and information quality. Some years ago we developed an information charter which is a summary of what we consider all organisations should adopt as a work ethos. An important element of this work is to ensure that organisations understand the implications of working in teams in which one or more of the members are working virtually on a regular basis.
We are based in the UK but have long-established relationships with consultancies in Australia, Denmark, France and the USA.
The client-consultant partnership
We work hard to build effective client-consultant partnerships. Our experience forms the basis of a new book entitled Managing Expectations
Information management resources
We have a library of over 4000 research papers and reports, and 150 books, on all aspects of information management. The topics covered in Information Plus also indicate the range of expertise we bring to engagements.
Book: Intranet Managment Handbook
The first book to offer practical advice on intranet management, based on the work of the author as an intranet consultant over the past fifteen years.
Book: Enterprise Search
2nd Edition: Is your organization rapidly accumulating more information than you know how to manage? This book helps you create an enterprise search solution based on more than just technology.