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Search has to be intuitive. Really?

I’ve lost track of the number of times I’ve seem the words “Needs intuitive search” in either a set of personas or in the RFP document for a new search application. All too often the reason for asking for intuitive search is because all the...

2.5 hours a day spent searching. Really?

I continue to be disappointed by the continuing use of a figure of 2.5 hours a day for the time that employees spend searching for information. This figure appears quite frequently in business cases for investment in search applications on the...