Blog

Gartner and Forrester on the search industry – Part 1

A number of members of the search implementation community have reservations about recent industry reports from Gartner and Forrester. Charlie Hull has already made some very good points about these reports, and I am about to support him and make some additional...

The lessons of history – the evolution of intranets

When I was discussing a possible contribution I could make to the Intranets handbook now published by Kristian Norling at Intranatverk we quickly agreed that a history of intranet development might be a good way to start the book. Undertaking the research was a real...

Working together – meeting expectations

An inevitable outcome of being a consultant is that you spend a lot of time in meetings, collaborating with people you have never met before to understand what they need and then provide solutions. I have been in the consulting business for nearly 40 years and in...

Making search work – the critical success factor

  Over the last few years I have been involved in many search projects where search does not seem to be delivering the value and user satisfaction that the organisation was anticipating. Without exception the core reason for this is that there is inadequate level...