by Martin White | Jul 8, 2020 | Digital workplace, Information Management
Managing Enterprise Information My new report Managing Enterprise Information [30pp download] illustrates the wide range of factors that should be taken into consideration in managing information in the enterprise. After an introduction about the value of information...
by Martin White | Jun 4, 2020 | Digital workplace, Information Management
One of the many pleasures of intranet consultancy is that you get to meet employees who are keen to tell stories (always constructively) about their work and what they need in the way of information. It does not take long to discover that they have evolved workarounds...
by Martin White | May 18, 2020 | Digital workplace, Intranets, Search
For many years now web interface designers have taken care to support employees who have a range of physical and visual conditions that have an impact on the extent to which they can use a computer interface effectively. Most designers are conversant with the Web...
by Martin White | Apr 29, 2020 | Digital workplace, Intranets
Over the years there have been many books written on usability testing. ‘Don’t make me think’ by Steve Krug was my starting point for many years and my copy has quite an array of highlighting and comment. In addition, the work of the Nielsen Norman Group has been...
by Martin White | Apr 27, 2020 | Digital workplace, Information Management, Search
I have written quite a detailed commentary on some of the research that has been carried out by Microsoft Research into defining, measuring and enhancing productivity. One of the problems with assessing productivity in knowledge work is that the number of items...
by Martin White | Mar 20, 2020 | Digital workplace, Search
Over the last decade of enterprise search projects, the project objectives have changed from “Help us chose a search application” to “How can we get the best out of our current application?”. As an information scientist my focus has always been on the user experience,...
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