Making search work – the critical success factor

  Over the last few years I have been involved in many search projects where search does not seem to be delivering the value and user satisfaction that the organisation was anticipating. Without exception the core reason for this is that there is inadequate level...

The Google GSA exit clock is ticking

A year ago everyone was talking about the impact of the Google exit from GSA supply in 2018 but since then there has been very little comment. Probably many organisations were waiting to see what Google would offer as an on-premise replacement for its search appliance...

Ten intranet search case studies

It is very difficult to track down good case studies of intranet search implementations that when eight come along together it was well worth spending a couple of hours to read through them, They are published in the Nielsen Norman Group 2017 Intranet Design Annual. I...

So how does search work?

When I wrote the first edition of Enterprise Search in 2012 I only provided enough of an outline about the inner workings of search to support the recommendations I was making in the rest of the book. Comments from many readers encouraged me to write about what I...