People and Expertise Search June 2017
In most search surveys finding information about people is one of the most frequently used features. This report highlights just some of the challenges in finding names that are in a wide range of language scripts and transliterations. Over the last few years searching for people with specific expertise has emerged as an important business case for search investment. As with name search the technological aspects are challenging but are no where near as difficult to manage as defining what makes an expert an expert, and how best to encourage experts to share their knowledge and experience with other employees. Without the total support of a knowledge management team the benefits of expertise search can be very difficult to turn into an organisational and personal benefit.
Working Together May 2017
The level of adoption of collaboration technology is regarded as a metric for collaboration success, and there is now concern about how best to achieve high levels of adoption. However the technology only manages the artifacts of collaboration and not the process of individuals working together in teams. This process takes place in physical and virtual meetings. The report suggests that improvements in how meetings are organised will have a significant impact on collaboration success. The report includes an outline of a collaboration strategy.
A history of intranets May 2017
This report sets out the history of the development of the concept of an intranet from the mid-1960s until the present day. It is a revised and extended version of a chapter in Intranets – A Handbook for Intranet Managers published by Intranatverk in 2017. The peak of interest in the potential of intranets was probably in the years of the Microsoft/Netscape browser war in the mid-1990s, a time when Microsoft, Amdahl, IBM and Oracle all made a significant public commitment to intranet technology. Since that time intranets have become a core communications and information management application in most organisations but are almost invisible outside of the intranet management community.
Making Search Work April 2017
Organisations are starting to realise that their search applications are failing to meet the needs of employees. This is a result of a very significant growth in the volume of information that has now been created by these employees and the need to access the best available information to make business-critical decisions. This report shows that the critical success factor in achieving high levels of search satisfaction is the scale of the investment in a search support team and not the technology investment.
Intranet Product Selection March 2017
On the Intranet Focus website there is a list over 60 intranet products, based either on a Microsoft SharePoint or Office 365 platform or built using open source or proprietary software. This 14 page report is co-authored with Martin Tate, Decision Evaluation Ltd. and sets out good practice in the specification and selection of an intranet product. The report also considers some of the contract terms that should be considered at an early stage of the project as these can have a significant bearing on the choice of intranet product.
A History of Enterprise Search September 2017 (in preparation)
Evaluating Search Performance October 2017 (in preparation)